APPRAISIUM Documentation

Invalid Credentials

Problem: "Invalid email or password" error message

• Solution: Double-check your email address and password
• Check: Ensure Caps Lock is not enabled
• Try: Copy and paste your credentials to avoid typos
• Contact: Your administrator if you're sure credentials are correct

Account Locked

Problem: "Account is locked" error message

• Cause: Multiple failed login attempts
• Solution: Contact your system administrator to unlock your account
• Wait: Account may unlock automatically after 30 minutes
• Prevention: Use correct credentials to avoid future lockouts

Email Not Verified

Problem: "Please verify your email address" message

• Check: Look for verification email in your inbox
• Spam: Check your spam/junk folder
• Resend: Use "Resend verification email" option
• Contact: Administrator if email never arrives

Session Expired

Problem: "Session expired" or automatic logout

• Solution: Clear browser cache and cookies
• Login: Log in again with your credentials
• Settings: Check if "Remember me" option is available
• Browser: Try a different browser if problem persists

Slow Loading

Problem: Pages take a long time to load

• Internet: Check your internet connection speed
• Browser: Close unnecessary browser tabs and applications
• Cache: Clear browser cache and cookies
• Restart: Restart your browser or computer
• Network: Try a different network connection

Report Generation Delays

Problem: Reports take too long to generate

• Size: Large reports may take several minutes
• Wait: Allow up to 10 minutes for complex reports
• Refresh: Refresh the page if report doesn't appear
• Contact: Administrator if delays exceed 15 minutes

Database Timeouts

Problem: "Database connection timeout" error

• Retry: Try the operation again in a few minutes
• Contact: System administrator immediately
• Status: Check system status page for known issues
• Alternative: Use different features while waiting

Memory Issues

Problem: Browser becomes unresponsive or crashes

• Close Tabs: Close unnecessary browser tabs
• Restart: Restart your browser
• Memory: Close other applications to free up memory
• Browser: Try a different browser with more memory

Missing Data

Problem: Expected data is not showing up

• Permissions: Check if you have access to view the data
• Filters: Verify data filters are not hiding information
• Refresh: Refresh the page to reload data
• Contact: Administrator if data should be visible

Sync Problems

Problem: Data appears outdated or inconsistent

• Refresh: Refresh the page to sync latest data
• Wait: Allow a few minutes for data synchronization
• Logout: Logout and login again to refresh session
• Contact: Administrator if problem persists

Export Failures

Problem: Unable to export reports or data

• Format: Try a different export format (PDF, Excel, etc.)
• Size: Reduce data range if export is too large
• Browser: Try a different browser
• Contact: Support if all formats fail

Incorrect Data

Problem: Data appears incorrect or outdated

• Verify: Check with data source or administrator
• Update: Request data update if incorrect
• Report: Report data discrepancies to administrator
• Document: Keep record of incorrect data for reference

JavaScript Errors

Problem: "JavaScript is disabled" or script errors

• Enable: Enable JavaScript in your browser settings
• Update: Update your browser to the latest version
• Extensions: Disable browser extensions temporarily
• Browser: Try a different supported browser

CSS Issues

Problem: Page layout appears broken or unstyled

• Cache: Clear browser cache and reload page
• Refresh: Hard refresh the page (Ctrl+F5 or Cmd+Shift+R)
• Browser: Try a different browser
• Internet: Check if CSS files are loading properly

Mobile Issues

Problem: APPRAISIUM doesn't work properly on mobile devices

• Browser: Use a supported mobile browser (Chrome, Safari, Firefox)
• Update: Update your mobile browser to the latest version
• Orientation: Try both portrait and landscape orientations
• Desktop: Use desktop version if mobile version has issues

Supported Browsers

APPRAISIUM works best with these browsers:

• Chrome: Version 90 or higher (recommended)
• Firefox: Version 88 or higher
• Safari: Version 14 or higher
• Edge: Version 90 or higher
• Mobile: Chrome Mobile, Safari Mobile, Firefox Mobile

Before Contacting Support

Please gather the following information:

• Error Messages: Exact error messages you're seeing
• Steps to Reproduce: Detailed steps that led to the problem
• Browser Information: Browser name, version, and operating system
• Screenshots: Screenshots of any error messages or issues
• Account Information: Your username and organization name

Support Channels

• Email Support: support@appraisium.com
• Phone Support: +1 (555) 123-4567 (Business hours: 9 AM - 5 PM EST)
• Live Chat: Available on the APPRAISIUM website
• Help Desk: Submit a ticket through your organization's help desk

Response Times

• Critical Issues: Within 2 hours during business hours
• General Issues: Within 24 hours
• Feature Requests: Within 3-5 business days
• Bug Reports: Acknowledged within 24 hours

System Status

Check our system status page for known issues and maintenance windows:

• Status Page: status.appraisium.com
• Maintenance: Planned maintenance notifications
• Outages: Real-time outage information
• Updates: System updates and improvements